I would like to take this opportunity to let you know how pleased I was with the fine customer service and personal attention that I received from Brian Otasevic, Salesman, at Lance Buick Pontiac GMC.
The minute I walked into the Dealership, I knew that I was in the right place. Upon my arrival, Brian greeted me cordially and asked me which type of car I was looking for. Since I had done my homework ahead of time, I knew exactly what I wanted. After listening, he took me over to a car and immediately began explaining all features that it had. Not only was it a great way to acquaint me with the vehicle, but it also got me oriented with it before I drove it. Doing that beforehand was wise, so that during the test drive, I could give my full attention to the feel and comfort of the car. Whenever I asked a question, Brian was very knowledgeable and provided me with all the answers that I needed. We went through this process with three different cars.
Once I found the one that I wanted, I was quite pleased that the "back-and-forth” routine between the salesman and the customer was kept to a minimum. We were able to settle on a price, along with a few added benefits, in just a short time. In early April, I happily purchased a Buick Lucerne.
Stew Abramson, the General Manager, was very nice to me when I spoke to him on the phone, as well as in person. Geoffrey Fales, the Business Manager, was thorough in seeing to it that I understood the transactions and had copies of all the necessary documents.
Brian Otasevic surely gets my vote as a “tip-top” salesman! It is so rare these days to find someone who is personable, courteous and listens to the client. What a pleasure it was to purchase my car from him! Brian made sure that every detail was taken care of, from the time I met him, through the day that I picked up the car. He even had it on display in the Showroom, front and center, when I arrived. That was quite impressive! Brian also treated me to a large cup of Dunkin’ Donuts coffee. What else could I ask for?
I spent the previous two weekends looking for a car at various dealerships on Route 1 and Route 44. However, not one of them compared to the Customer Service that I received at Lance Buick Pontiac GMC. I certainly would recommend the Dealership to anyone who is shopping for a vehicle. I am pleased to say that I am truly a satisfied customer.
Sincerely,
Lynne M. Kwarcinski
"After 11 years of owning a Chevy Suburban we decided that we would “downsize” to a 2010 Acadia. In addition to spending a considerable amount of time researching our new purchase, we also visited 4 dealers to get the best price. Finding a great deal on our Acadia was our first priority, but that priority quickly turned into finding a trustworthy dealer to purchase our car from. After meeting Jeremy, our salesman, we quickly knew this is where we would buy our car, Lance GMC. Lance exceeded our expectations in every category, down to the smallest detail. Even after driving the car off the lot, Jeremy was there to walk us through programming features. Not only are we thrilled with our new 2010 Acadia we were thrilled that we had such a great experience with Lance GMC and Jeremy!"
Rob and Maria Wilson Easton, MA
"We recently bought a GMC Acadia from Lance GMC. We are extremely happy with our new SUV. For the last 8 years, we owned a mini van and were looking for a new car that had the same space but was not a van. The Acadia has exceeded our expectations. The vehicle is extremely roomy and has a good size cargo area with the 3rd row up. The kids can move around freely without having to hop over the seats. We were also very happy with the exceptional service that we received from Lance and in particular from our sales associate Jeremy. Jeremy answered all of our questions and he worked with us to find the right vehicle. Jeremy continues to be available to us since the purchase for questions and comments. We would highly recommend the Acadia and Lance GMC to any family in the market for a new vehicle." Thank you, Hugh and Christine Deery Walpole
" I just wanted to let you know how pleased my husband and I were to do business with you.Everyone was so helpful to make our deal for buying a pre-owned car.The car is in such great shape our friends thought we bought a new one,our pre-owned Buick will give us the feeling as if we did buy a new and if I know anyone looking for a good pre-owned car or new for that matter I would sure to be glad to recommend Lance Buick Pontiac GMC. Thanks so much. PS Thanks for the patience as well." ''I have been a customer of Lance Buick Pontiac GMC for over 15 Years.Within those years I have purchased over 30 cars.The Dealership is a top notch operation and very professionally run. I would not purchase a GM car from an other Dealership and will strongly recommend to anyone to do business with Lance'' -Al Germoni "Often times in our busy schedule we don't take the time to say thanks, but I want to take the time to say thank you.
I just purchased a car in December,in which I am extremely happy with.My salesperson took the time and explained to me all about the car and it's many features.On this sale I know that my salesperson was doing his job,but I would like to take this opportunity to say there are salespeople who sell and then there are salespeople who sell and care". Again Thank you, Karen Connell
Paul Connell Jeremy,
I would like to take the time to Thank You and all the staff at Lance Buick, Mansfield for making the experience of purchasing my 17 year old Daughter her first car. From the very moment we walked into the lot and she picked the car she wanted right up til the day we drove off the lot with her new car, You and all the staff were exceptional. You've made a situation that is expected to be stressful and nerve wracking into an Experience I will cherish for the rest of my life. The staff at Lance Buick were always pleasant and available for any questions not only for myself but for my wife and daughter. I never felt pressured or rushed into making a decision. My daughter had a particular vehicle in mind and knew what she wanted and we found that vehicle and more by coming to Lance Buick Mansfield. I will most likely help my Daughter to purchase a few more vehicles in her life time but there will always be only the 1st Car, and I couldn't imagine haven bought her 1st car anywhere else than Lance Buick Mansfield. I Thank You and all your staff from the bottom of my heart, for making the experience an amazing one. David A Moll
Bellingham, Ma.
Click here to leave a comment on our customer testimonial page. We love to hear from you! |
